Which items can be returned?

You can return some items within 14 days of receiving your shipment.

  • They must be in their original condition
  • They must be unwashed and unworn
  • In the original packaging with intact and unadulterated labels.
  • No exchanges for discounted items
  • No return policy for high-value items (Cozy Kidz Home)

refund policy

You have a 14-day right of withdrawal. Please send us your cancellation within 14 days of receiving the goods. Timely dispatch is crucial. We will refund the entire amount of the order or, in the event of a partial cancellation, the amount of the item as soon as we have received and inspected the goods. Free return shipping

Cozy Kidz
Upper Quai 30 a
2503 Biel / Bienne CH